Refund policy

Return, Refund, and Warranty Policy

Effective Date: August 11, 2025 | Last Revised: July 2026

The Therapeutic Patio is a brand operated by Olde English Stores LLC, a U.S.-based e-commerce retailer registered in Louisiana. All purchases made through thetherapeuticpatio.com are fulfilled under this legal entity.

1. Contact Information

For all return, refund, cancellation, or warranty inquiries, please contact us:

Email: support@thetherapeuticpatio.com

Phone: (225) 535-3580

Address: 15144 S. Oakleigh Ln., Prairieville, LA 70769

Hours: Monday–Friday, 9:00 AM – 5:00 PM CST

2. Order Cancellations

We understand that plans change. Here is how cancellations are handled:

• Orders may be cancelled within 24 hours of purchase for a full refund with no fees.

• To request a cancellation, email support@thetherapeuticpatio.com or call (225) 535-3580 immediately with your order number.

• After 24 hours, orders may have already been submitted to the supplier and cancellation may not be possible. In that case, the standard return process applies once the item is received.

3. Customer Remorse Returns (Changed Mind)

If you have simply changed your mind or no longer want the item, here is our process:

Return Window

Most products: 30 days from delivery. Arteflame products: 14 days from purchase. See brand-specific sections below for full details.

Eligibility

• Item must be unused, unassembled, and in original unopened packaging.

• A receipt or proof of purchase is required.

• Special orders, custom items, and discounted/promotional orders are final sale and non-returnable.

Step-by-Step Process

1. Contact us within the return window at support@thetherapeuticpatio.com or (225) 535-3580. Provide your order number and reason for return.

2. We will review your request and, if approved, provide a Return Merchandise Authorization (RMA) number. Returns without an RMA will not be accepted.

3. Securely repack the item in its original packaging with all accessories, manuals, and components.

4. Ship the item within 7 days of receiving authorization using a trackable shipping method. Mark the RMA number clearly on the outside of the box.

Return Shipping

Return shipping costs are the customer’s responsibility unless the return is due to a defect or our error. No prepaid label is provided for remorse returns. We recommend using a trackable carrier.

Restocking Fee

A 20% restocking fee applies to most remorse returns. Brand-specific fees (e.g., Arteflame up to 35%) are detailed in Section 6. The restocking fee will be deducted from your refund.

Refund Method and Timeline

Approved refunds are issued to the original payment method within 14 business days of receiving and inspecting the returned item. Please allow up to 14 additional days for the refund to appear in your account depending on your financial institution.

4. Defective or Damaged Items

If your item arrives defective, damaged, or incorrect, here is how we handle it:

• Inspect your shipment immediately upon delivery. Note any visible damage on the carrier’s bill of lading before signing.

• Report damage or defects within 3 days of delivery by emailing support@thetherapeuticpatio.com with your order number and photos of the damage.

• We will arrange a replacement or refund at no cost to you, including return shipping for defective items.

• Damage reported after 3 days may not be eligible for a claim.

5. Exchanges

We accept exchanges in the following circumstances:

• Defective or incorrect items will be replaced at no cost. Contact us within 3 days of delivery.

• Preference-based exchanges (e.g., size, color, model) are accepted where brand policy permits. The customer is responsible for return and re-shipment freight costs.

• Contact support@thetherapeuticpatio.com to initiate any exchange request.

6. Brand-Specific Return, Refund, and Warranty Conditions

The following brand-specific terms govern where they differ from the general policy above. In all cases, the more specific brand term applies.

6.1 Arteflame

• Return Window: 14 days from purchase.

• Condition: Must be new, unused, unassembled, and in original unopened packaging.

• RMA Required: Contact support@thetherapeuticpatio.com. Mark RMA number on outside of box.

• Restocking Fee: Up to 35% refinishing fee for items not in sellable condition.

• Final Sale: Discounted, promotional, and coupon orders are non-returnable.

• Shipping: Return shipping is the customer’s responsibility. If free or discounted shipping was applied, actual costs will be deducted. Refused shipments incur shipping costs plus a 20% restocking fee.

• Warranty: 3-year limited warranty against manufacturing defects (residential use only, non-transferable). Shipping costs for warranty claims are the customer’s responsibility.

• Exchanges: Defective or damaged items replaced at Arteflame’s discretion.

6.2 LuxCraft

• Special Orders: Non-returnable. $50 upcharge per piece. No changes or cancellations after 48 hours.

• Returns: Must be in original condition. Restocking fees may apply.

• Damage Claims: Inspect items immediately upon delivery. Submit photos via email within 3 days. Damage after delivery acceptance is not covered.

• Custom/Non-Stock Orders: Final sale, non-returnable.

• Warranty: LuxCraft standard manufacturer warranty applies.

6.3 Golden Designs (Infrared & Traditional Saunas)

• Cancellation Window: Must cancel within 24 hours of purchase to avoid all fees.

• Return Window: All returns must be initiated within 30 days of delivery.

• Condition: All returned goods must be in original packaging.

• RMA Required: All returns require a pre-approved RMA number. Returns without RMA will be refused.

• Risk of Loss: Buyer assumes all risk of loss during return shipment.

• Refund Processing: Refunds issued to original payment method within 5 business days of receipt and inspection.

Return Fee Structure:

• Never opened (original packaging): Outbound shipping charge + return inbound charge (120% of outbound).

• Opened/assembled but never used: Outbound shipping + return inbound (120%) + 20% restocking fee on total purchase price.

• Opened, assembled, and used: NO RETURNS ACCEPTED.

Additional shipping charges (customer’s responsibility):

• Address change (same city): $85.00

• Address change (different city): $150.00+

• 2nd delivery attempt: $95.00 | 3rd attempt: $150.00

• Storage: $125.00/day after 3rd day at destination terminal

Golden Designs Infrared Sauna Warranty (Dynamic & Maxxus):

• Residential — Heating elements & electronics: 5 years. Wood structure: 1 year.

• Commercial — Heating elements, electronics & wood structure: 1 year.

• Infrared models are for INDOOR USE ONLY. Outdoor placement voids warranty.

• Warranty is non-transferable and applies to original purchaser and installation site only.

• Register warranty within 60 days of purchase. Proof of purchase required.

• Parts covered; labor not covered. Customer responsible for all shipping costs related to warranty claims.

• Warranty voided by: modifications, misuse, non-authorized repairs, outdoor use (infrared models), or removal of serial number.

• Golden Designs and The Therapeutic Patio do not provide medical guidance. Consult your physician before using sauna products.

Golden Designs Traditional Outdoor-Indoor Sauna Warranty (Drammen, Bergen):
• Wood structure (when properly maintained), control panel, and control panel harnesses and lights: 5 years from date of purchase.
• The Harvia stove/heater is covered separately under its own manufacturer's warranty.
• Outdoor placement requires the roof panel or a waterproof cover per the installation manual; damage from unprotected outdoor exposure is not covered.

• Warranty applies to the original purchaser at the original installation site and is non- transferable. Parts covered; labor not covered. Proof of purchase required.

• Register warranty within 60 days of purchase. Proof of purchase required.

6.4 All Other Brands (including Fire Magic, AOG, and others)

• Return Window: Within 30 days of invoice; return must be shipped within 10 days of receiving authorization.

• Condition: Must be new, in original packaging, and resalable.

• RMA Required: Returns without authorization are not accepted.

• Restocking Fee: 20% restocking fee applies.

• Special/Non-Stock Orders: Non-returnable.

• Return Freight: Customer’s responsibility.

• Damage Claims: Inspect immediately upon delivery. Report within 3 days and note on bill of lading. Claims filed with carrier by customer.

• Warranty: Covered directly by manufacturer. Manufacturer terms apply.

7. Non-Returnable Items

The following are final sale and cannot be returned under any circumstances:

• Custom or personalized products

• Special orders and non-stock items

• Discounted, promotional, or coupon-code orders (unless brand policy states otherwise)

• Golden Designs products that have been opened, assembled, and used

• Perishable goods

• Sanitary goods, personal items, gift cards, and downloadable software

8. Refunds — General Summary

• All refunds are issued to the original payment method used at checkout.

• Refunds are processed within 14 business days of receiving and inspecting the returned item (5 business days for Golden Designs products).

• Allow up to 14 additional days for the refund to post to your account.

• Original outbound shipping costs are non-refundable unless the return is due to our error or a product defect.

• Partial refunds may apply for items returned outside the stated window or not in original condition.

9. Your Legal Rights

This policy does not override any statutory consumer rights you may have under applicable federal or state law.

10. Questions and Support