Privacy Policy

Effective Date: August 11, 2025  |  Last Revised: July 2026

The Therapeutic Patio is a brand and online store owned and operated by Olde English Stores LLC, a U.S.-based e-commerce retailer registered in Louisiana.

1. Introduction

Olde English Stores LLC ("we," "our," or "us") is committed to protecting your privacy. The Therapeutic Patio is a brand and online store owned and operated by Olde English Stores LLC. This Privacy Policy explains how your personal information is collected, used, and disclosed when you visit thetherapeuticpatio.com (the "Site"). By accessing or using our Site, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy and our Terms and Conditions.

2. Definitions and Key Terms

•       Cookie: A small piece of data generated by a website and saved by your web browser, used to identify your browser, provide analytics, and remember information about you.

•       Company: When this policy mentions "Company," "we," "us," or "our," it refers to Olde English Stores LLC, registered in Louisiana, USA, responsible for your information under this Privacy Policy.

•       Device: Any internet-connected device such as a phone, tablet, or computer that can be used to visit thetherapeuticpatio.com.

•       IP Address: A number assigned to every device connected to the Internet, usually assigned in geographic blocks.

•       Personal Data: Any information that directly or indirectly allows for the identification of a natural person.

•       Service: The website and services provided by Olde English Stores LLC through thetherapeuticpatio.com.

•       Third-Party Service: Advertisers, promotional partners, and others whose products or services we may reference or link to.

•       You: A visitor or customer using the Site or Services.

3. Information We Collect

We collect information from you when you:

•       Visit our website

•       Create an account or register

•       Place an order

•       Subscribe to our newsletter

•       Respond to a survey or fill out a form

•       Contact our customer support team

Personal information collected may include:

•       Name

•       Email address

•       Phone number

•       Mailing and billing addresses

•       Payment information (processed securely through Shopify; we do not store payment card data)

4. How We Use the Information We Collect

We may use the information we collect for the following purposes:

•       To process and fulfill your orders and transactions.

•       To personalize your experience on our Site.

•       To improve our website, products, and customer service.

•       To send transactional emails related to your order or inquiry.

•       To send periodic marketing emails, if you have opted in.

•       To administer contests, promotions, surveys, or other Site features.

•       To detect and prevent fraudulent transactions.

5. Information from Third Parties

5.1 Third-Party Platforms

We may receive information from third-party services such as fraud detection providers or social media platforms when you interact with us through those channels.

5.2 Social Media

If you choose to connect with us via social media, we may collect information you have made publicly available on those platforms. You can control your privacy settings directly on those platforms.

6. Sharing Your Information

We do not sell your personal information for monetary consideration. However, our use of advertising and analytics cookies to show you relevant ads may be considered a 'sale,' 'sharing,' or 'targeted advertising' under certain U.S. state privacy laws. To learn more or opt out, visit our Your Privacy Choices page. We may also share your information with:

•       Service Providers: Trusted third parties who assist us in operating our website and fulfilling orders, subject to confidentiality agreements.

•       Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

•       Legal Requirements: When required by law or in response to valid requests by public authorities (e.g., a court or government agency).

7. Cookies and Similar Technologies

We use cookies and similar technologies to operate our Site, analyze traffic, personalize marketing, and measure advertising performance. Specifically, we use:

Shopify — Our store is hosted on Shopify, which uses cookies necessary for site functionality, checkout, and store analytics. Learn more in Shopify's Privacy Policy: https://www.shopify.com/legal/privacy

Google Analytics — We use Google Analytics to understand how visitors use our Site. You can opt out using the Google Analytics Opt-out Browser Add-on: https://tools.google.com/dlpage/gaoptout

Google Ads Conversion Tracking & Remarketing — We use Google Ads to measure advertising performance and to show you relevant ads based on your visits to our Site. You can manage or opt out of personalized Google advertising at https://adssettings.google.com. Learn how Google uses data from sites that use its services at https://policies.google.com/technologies/partner-sites

Klaviyo — We use Klaviyo for email marketing and onsite tracking, which helps us understand browsing activity and send relevant communications. Learn more in Klaviyo's Privacy Notice: https://www.klaviyo.com/legal/privacy-notice. You can unsubscribe from our emails at any time via the link in any email we send.

Chatra — We use Chatra to provide live chat support on our Site. When you use the chat, Chatra processes the information you choose to provide (such as your name, email address, and message contents) together with technical data such as your IP address and pages viewed, in order to deliver the chat service. Learn more in Chatra's Privacy Policy: https://chatra.com/privacy-policy/. Use of live chat is optional — you may always contact us by phone or email instead.

Judge.me — We use Judge.me to collect and display product reviews on our Site. When you submit a review, Judge.me processes your name, email address, and review content in order to publish and manage reviews. Learn more in Judge.me's Privacy Policy: https://judge.me/privacy.

VO Product Options — powers the product configuration options on our product pages. It operates as part of the page and does not require you to submit personal information.

Tabs Studio — organizes product descriptions into tabs on our product pages. It operates as part of the page and does not require you to submit personal information.

Request a Quote — powers our quote request feature. When you submit a quote request, it processes the information you provide (name, email address, phone number, message, and the products you are interested in) solely to deliver your request to us. You can always contact us by phone or email instead.

You may opt out of interest-based advertising generally through the Digital Advertising Alliance at https://optout.aboutads.info. You can also set your browser to refuse cookies, though some Site features may not function properly without them.

8. Data Security

We implement a variety of security measures to protect your personal information:

•       All sensitive information is transmitted via Secure Socket Layer (SSL) / HTTPS encryption.

•       Payment information is processed through Shopify’s secure payment gateway. We do not store credit card numbers on our servers.

•       Access to personal information is restricted to authorized personnel only.

While we strive to protect your personal information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

9. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, or as required to comply with our legal obligations, resolve disputes, and enforce our agreements.

10. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

•       Access: Request a copy of the personal information we hold about you.

•       Correction: Request that we correct inaccurate or incomplete information.

•       Deletion: Request that we delete your personal information, subject to certain legal exceptions.

•       Restrict Processing: Request that we limit how we use your information.

•       Data Portability: Request that we transfer your data to another organization.

To exercise any of these rights, please contact us at support@thetherapeuticpatio.com.

11. Children’s Privacy

Our Site and Services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under this age. If we become aware that we have collected personal information from a child under 16, we will take steps to delete it promptly.

12. International Data Transfers

Your information may be transferred to and maintained on computers located outside of your state, province, or country. By using our Site, you consent to such transfers in accordance with this Privacy Policy.

13. Links to Other Websites

Our Site may contain links to third-party websites or services not owned or controlled by Olde English Stores LLC. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page with a revised Effective Date. Your continued use of the Site after any modifications constitutes your acceptance of the updated Privacy Policy.

15. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Company: Olde English Stores LLC

Brand: The Therapeutic Patio

Email: support@thetherapeuticpatio.com

Phone: (225) 535-3580

Address: 15144 S. Oakleigh Ln., Prairieville, LA 70769

Hours: Monday–Friday, 9:00 AM – 5:00 PM CST