Cookie Policy
Effective Date: August 11, 2025 | Last Revised: July 2026
The Therapeutic Patio is a brand and online store owned and operated by Olde English Stores LLC, a U.S.-based e-commerce retailer registered in Louisiana. This Cookie Policy explains how we use cookies and similar tracking technologies on this website.
1. What Are Cookies?
Cookies are small text files placed on your device when you visit a website. They allow the website to recognize your device, remember your preferences, and understand how you interact with the site. Cookies do not contain personal information such as your name or payment details.
There are several types of cookies:
- Session cookies: Temporary cookies that expire when you close your browser.
- Persistent cookies: Cookies that remain on your device for a set period or until you delete them.
- First-party cookies: Set directly by us (Olde English Stores LLC) when you visit thetherapeuticpatio.com.
- Third-party cookies: Set by external services we use, such as Google Analytics, Google Ads, Klaviyo, Chatra, Judge.me, and the Shopify store applications we use for product options, product description tabs, and quote requests.
2. How We Use Cookies
We use cookies for four purposes:
Essential Cookies
These cookies are necessary for our website to function. They enable core features such as shopping cart functionality, secure checkout, and account login. You cannot opt out of essential cookies while using the site.
Performance and Analytics Cookies
These cookies help us understand how visitors interact with our website by collecting usage data. We use this information to improve the performance and experience of our site. We use Google Analytics for this purpose.
Functionality and Marketing Cookies
These cookies enable enhanced functionality and personalization, such as remembering your preferences, and support our email marketing. We use Klaviyo for email marketing and onsite tracking, which helps us understand browsing activity and send relevant communications. You can unsubscribe from our emails at any time via the link in any email we send. We also use Chatra to provide live chat support on our website, and Judge.me to collect and display product reviews. In addition, our product pages use three Shopify applications — VO Product Options (product configuration options), Tabs Studio (organizes product descriptions into tabs), and Request a Quote (lets you submit a quote request for products) — which may set functional cookies or use browser local storage strictly to provide their features.
Advertising and Targeting Cookies
These cookies are used to deliver advertisements relevant to your interests and to measure the effectiveness of our advertising campaigns. We use Google Ads conversion tracking and remarketing cookies for this purpose.
3. Cookies We Use
The table below lists the principal cookies used on thetherapeuticpatio.com:
| Cookie Name | Purpose | Type | Expiration |
|---|---|---|---|
| _ga | Google Analytics — distinguishes unique users and tracks site usage | Analytics | 2 years |
| _ga_* | Google Analytics 4 — maintains session state for our analytics property | Analytics | 2 years |
| _gcl_au | Google Ads — stores ad click information to measure advertising conversions | Advertising | 3 months |
| __kla_id | Klaviyo — identifies visitors to support email marketing and browsing activity | Marketing | 2 years |
| Chatra.clientId | Chatra — identifies your browser to maintain live chat conversation continuity | Functionality | Persistent (until cleared) |
| Chatra.* (similar technologies) | Chatra — stores chat state such as referrer and widget status to support the live chat service | Functionality | Persistent (until cleared) |
| judgeme_* / jdgm_* | Judge.me — supports the display and submission of product reviews | Functionality | Varies |
| cart | Shopify — stores your shopping cart contents between pages | Essential | 2 weeks |
| _shopify_y | Shopify — analytics and personalization | Functionality | 1 year |
| secure_customer_sig | Shopify — maintains your logged-in session securely | Essential | 20 years |
Note: Shopify, our e-commerce platform, may set additional technical cookies required for secure checkout and store functionality. These are essential cookies and cannot be disabled. Learn more in Shopify's Privacy Policy: https://www.shopify.com/legal/privacy. Some of the services above, including Chatra, may also store identifiers using browser local storage, a similar technology to cookies. The Shopify applications VO Product Options, Tabs Studio, and Request a Quote may likewise set technical cookies or use browser local storage strictly to provide their functionality — for example, remembering your selected product options or the contents of a quote request.
4. Managing and Disabling Cookies
4.1 Browser Settings
You can manage or disable cookies at any time through your browser settings. Most browsers allow you to:
- View cookies that have been set on your device
- Block all or specific cookies
- Delete cookies when you close your browser
To manage cookies, visit the settings or preferences menu in your browser and look for the privacy or security section. The steps vary by browser but are available in Google Chrome, Mozilla Firefox, Safari, Microsoft Edge, and other major browsers.
Please note: Disabling cookies may affect the functionality of our website, including your ability to add items to your cart, complete checkout, or log into your account.
4.2 Opt-Out of Google Analytics
To prevent Google Analytics from collecting data about your visit, you can download and install the Google Analytics Opt-out Browser Add-on at https://tools.google.com/dlpage/gaoptout. Once installed, the add-on prevents Google Analytics from receiving information about your visits.
4.3 Opt-Out of Advertising and Marketing Cookies
You can opt out of interest-based advertising by adjusting your settings directly within the platforms we use:
Google Ads: Manage or opt out of personalized Google advertising at https://adssettings.google.com. Learn how Google uses data from sites that use its services at https://policies.google.com/technologies/partner-sites.
Klaviyo: You can unsubscribe from our marketing emails at any time via the link in any email we send. Learn more in Klaviyo's Privacy Notice at https://www.klaviyo.com/legal/privacy-notice.
Chatra: Our live chat is provided by Chatra. When you use the chat, Chatra processes the information you provide (such as your name, email address, and message contents) along with technical data like your IP address and pages viewed, to deliver the chat service. Learn more in Chatra's Privacy Policy at https://chatra.com/privacy-policy/. You are not required to use live chat — you can always contact us by phone or email instead.
Judge.me: Our product reviews are powered by Judge.me. When you submit a review, Judge.me processes your name, email address, and review content to publish and manage reviews. Learn more in Judge.me's Privacy Policy at https://judge.me/privacy.
Request a Quote: Our quote request feature is provided by a Shopify application. When you submit a quote request, the application processes the information you provide — such as your name, email address, phone number, message, and the products you are interested in — solely to deliver your request to us so we can respond. You are not required to use the quote feature; you can always contact us by phone or email instead.
VO Product Options and Tabs Studio: These applications operate on our product pages to display configuration options and organize product descriptions into tabs. They function automatically as part of the page and do not require you to submit any personal information.
You may also opt out of interest-based advertising generally through the Digital Advertising Alliance at https://optout.aboutads.info or the Network Advertising Initiative at https://optout.networkadvertising.org.
5. Cookie Consent
When you visit our website, a cookie notice appears informing you about our use of cookies and directing you to this Cookie Policy and our Privacy Policy for more information. By continuing to browse our website, you consent to our use of cookies as described in this policy. You may withdraw your consent at any time by adjusting your browser settings as described in Section 4.
6. Changes to This Cookie Policy
We may update this Cookie Policy from time to time to reflect changes in technology, law, or our operations. When we make changes, we will update the Effective Date at the top of this page. We encourage you to review this policy periodically. Your continued use of our website after any changes constitutes your acceptance of the updated policy.
7. Contact Us
If you have any questions about our use of cookies or this Cookie Policy, please contact us:
Company: Olde English Stores LLC
Brand: The Therapeutic Patio
Email: support@thetherapeuticpatio.com
Phone: (225) 535-3580
Address: 15144 S. Oakleigh Ln., Prairieville, LA 70769
Hours: Monday–Friday, 9:00 AM – 5:00 PM CST