Payment Policy
Payment Policy
Effective Date: August 11, 2025 | Last Revised: May 2026
The Therapeutic Patio is a brand and online store owned and operated by Olde English Stores LLC, a U.S.-based e-commerce retailer registered in Louisiana.
1. Introduction
At The Therapeutic Patio, we are committed to providing a secure and straightforward payment experience. This Payment Policy outlines the payment methods we accept, how transactions are processed, and how we protect your financial information.
2. Accepted Payment Methods
Credit and Debit Cards
• Visa
• Mastercard
• American Express
Digital Payments
• PayPal
All payments are processed at checkout. We do not accept checks, money orders, wire transfers, or cash on delivery.
3. Payment Processing
• All transactions are processed securely through Shopify’s encrypted payment gateway.
• Payment is collected in full at the time of checkout.
• You will receive an order confirmation email immediately after your payment is successfully processed.
• If you do not receive a confirmation email within 1 hour, check your spam folder or contact us at support@thetherapeuticpatio.com.
4. Currency
• All transactions are processed in U.S. Dollars (USD).
• If your bank account is in a different currency, your bank may apply currency conversion rates and fees. We are not responsible for any currency conversion charges.
5. Payment Security
• SSL Encryption: Our website uses Secure Socket Layer (SSL) encryption to protect your personal and financial information during transmission.
• PCI Compliance: Our payment processors are Payment Card Industry Data Security Standard (PCI DSS) compliant.
• No Card Storage: We do not store your credit card information on our servers. All payment data is handled exclusively by Shopify’s secure payment infrastructure.
6. Fraud Prevention
• We reserve the right to perform verification checks and request additional information before accepting an order.
• Orders suspected of fraudulent or unauthorized activity may be cancelled and reported to the appropriate authorities.
• If your order is cancelled due to fraud prevention, we will notify you and issue a full refund to your original payment method.
7. Shipping Destination and Compliance
• We accept orders and process payments for shipping destinations within the contiguous United States (lower 48 states) only.
• All transactions comply with applicable U.S. federal and Louisiana state laws and regulations.
8. Payment Disputes
If you have a question or concern about a charge on your account, please contact us before initiating a chargeback with your bank. Most issues can be resolved quickly and directly.
• Email: support@thetherapeuticpatio.com
• Phone: (225) 535-3580
• Hours: Monday–Friday, 9:00 AM – 5:00 PM CST
9. Refunds
All refunds are governed by our Return, Refund, and Warranty Policy. Approved refunds are returned to the original payment method within 14 business days.
10. Changes to This Policy
We reserve the right to update this Payment Policy at any time. Changes take effect immediately upon posting to our website. We encourage you to review this page periodically.
11. Contact Information
For payment-related questions or concerns, please contact us:
Company: Olde English Stores LLC
Brand: The Therapeutic Patio
Email: support@thetherapeuticpatio.com
Phone: (225) 535-3580
Address: 15144 S. Oakleigh Ln., Prairieville, LA 70769
Hours: Monday–Friday, 9:00 AM – 5:00 PM CST